Shipping policy

Shipping Policy

Order Processing & Tracking

  • Orders are processed within 1-2 business days, excluding weekends and U.S. federal holidays.
  • Shipping is contingent on stock availability and payment authorization.
  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • Hours of order processing 0perations: (M - F) 9:00am - 5:00pm EST

Shipping Methods and Rates

At INVO Aesthetics, we partner with FedEx to ensure reliable and efficient delivery. Our shipping options are tailored to meet the needs of both B2B partners and e-commerce customers:

For B2B Partners

  • Free Ground Shipping: Orders over $1,000.
  • Ground Shipping: $20 for orders under $1,000.
  • Next Day Air: $100.
  • 2-Day Special: $60.
  • 3-Day Express Saver: $50.
  • Standard Ground Delivery Times: 3–5 business days.

For our ecommerce customers

  • Free 2-Day Shipping: Available for all orders of $100 or more.
  • Expedited Shipping (FedEx Next Day Air): $35, delivered the next business day.

Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

We are committed to delivering your orders promptly and securely. For questions or assistance, please contact us at support@invoaesthetics.com.

Shipping Locations

  • We currently ship to the contiguous United States, Alaska, and Hawaii.
  • Orders to Alaska and Hawaii must use 2nd Day Air®.
  • Currently, we do not ship to PO boxes, APO/FPO addresses, U.S. territories, or international destinations.

Order Tracking

  • After your order ships, you will receive a confirmation email with tracking information.
  • You can track your order directly via the link provided in the email.

Lost or Damaged Packages

  • INVO Aesthetics is not responsible for lost or stolen packages once marked as delivered. If your package is damaged during transit, please contact our Customer Support Team at support@invoaesthetics.com within 5 days of delivery. Provide your order number and photos of the damage for resolution.

Cancellation

Orders are processed promptly and cannot be canceled once placed. However, upon receiving your order, you may contact INVO Aesthetics to initiate a return in accordance with our return policy.